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Английски език · 9 клас · Работа и пари

Потребителски права и оплаквания (Complaints)

Име: Клас: Дата:

  1. If a product is broken, you can ___ it to the shop.

    • А) return
    • Б) borrow
    • В) rent
    • Г) earn

  2. 'I'd like to make a ___ about the service in your restaurant.'

    • А) complain
    • Б) complaint
    • В) complaining
    • Г) complained

  3. The washing machine I bought last week doesn't work. It's ___.

    • А) valid
    • Б) available
    • В) faulty
    • Г) refundable

  4. Under the guarantee, the shop must repair or ___ the faulty item.

    • А) repeat
    • Б) remove
    • В) reduce
    • Г) replace

  5. Which sentence is the most polite way to complain?

    • А) I'm afraid there seems to be a problem with my order.
    • Б) Your order system is terrible!
    • В) Give me my money back now.
    • Г) You sent me the wrong thing again, as usual.

  6. Your soup is cold. What do you say to the waiter?

    • А) Thank you, it's delicious.
    • Б) Can I have the menu?
    • В) Excuse me, my soup is cold.
    • Г) Keep the change.

  7. If you get your money back, you get a ___.

    • А) receipt
    • Б) refund
    • В) fine
    • Г) fee

  8. I ordered a blue jumper, but I ___ a green one.

    • А) received
    • Б) reached
    • В) achieved
    • Г) arrived

  9. The people in a shop who deal with problems work in the customer ___ department.

    • А) servant
    • Б) serve
    • В) service
    • Г) serving

  10. I am writing to complain ___ the poor quality of the headphones.

    • А) for
    • Б) on
    • В) at
    • Г) about

  11. If you are not happy with a product, you can ___ about it.

    • А) enjoy
    • Б) borrow
    • В) lend
    • Г) complain

  12. A promise that the shop will repair a faulty product for some time is a ___.

    • А) guarantee
    • Б) receipt
    • В) bargain
    • Г) discount

  13. Which request is polite?

    • А) Fix it now!
    • Б) Could you help me, please?
    • В) This is rubbish!
    • Г) Give me my money!

  14. The phone arrived with a broken screen. It was ___.

    • А) delighted
    • Б) replaced
    • В) damaged
    • Г) refunded

  15. Which sentence politely asks for your money back?

    • А) I want my money now.
    • Б) Money back!
    • В) Give me cash.
    • Г) Could I have a refund, please?

Отговори

Потребителски права и оплаквания (Complaints)

  1. 1. А) return Return означава да върнеш стоката.
  2. 2. Б) complaint Complaint е съществително (оплакване), а complain е глагол.
  3. 3. В) faulty Faulty означава дефектен, повреден.
  4. 4. Г) replace Replace означава да смениш с нов.
  5. 5. А) I'm afraid there seems to be a problem with my order. I'm afraid... и there seems to be... смекчават оплакването.
  6. 6. В) Excuse me, my soup is cold. Учтиво започваме с Excuse me и казваме проблема.
  7. 7. Б) refund Refund е възстановена сума.
  8. 8. А) received Receive означава да получиш нещо.
  9. 9. В) service Customer service е отдел за обслужване на клиенти.
  10. 10. Г) about Complain to someone about something.
  11. 11. Г) complain Complain about = оплаквам се от.
  12. 12. А) guarantee Guarantee е гаранция.
  13. 13. Б) Could you help me, please? Could you... please? е учтива молба.
  14. 14. В) damaged Damaged означава повреден.
  15. 15. Г) Could I have a refund, please? Учтива молба с Could I have... please? и думата refund.

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